Terms and Conditions

This page details our customer terms and conditions

Peony and Willow

45 High Street, Roade, NN7 2NW

Products

1.1 All products on this website (which may vary) are available in Peony and Willow

1.2 Certain Products may be delivered by us in bud to ensure longer life.

1.3 Some Products, Flowers and Plants may be harmful or poisonous, if you require further information

before submitting an order please contact us using the contact details set out in Section 6 below.

1.4 All Products are subject to availability. In the event of any supply difficulties, we reserve the right to

substitute a Product of equivalent value and quality without notice.

1.5 In the event that we are unable to supply the Product or any substitute product to you at all, we shall

notify you as soon as is reasonably possible and shall reimburse your payment in full and in any event no

later than 30 days after the intended delivery date.

Within our alcoholic gift range:

1.6.1 We reserve the right to replace brands shown to equal value and quality.

1.6.2 Under the Licensing Act of 1964 (UK) and 1976 (Scotland) it is an offence for any person under 18

years to buy, or attempt to buy, alcoholic liquor. It is an offence under sections 32 and 33 of the

intoxicating Liquor Act 1988 (Ireland) for any person under 18 to buy, or attempt to buy, intoxicating

liquor. It is an offence under Licensing (Northern

Ireland) Order 1990 for any person under 18 to buy, or attempt to buy, intoxicating liquor.

Prices

2.1 Prices listed within the Service are valid for a maximum of 14 days from submitting your order.

2.2 Prices include VAT.

Order / Payments

3.1 During order submission you shall be required to provide us with your personal details, including

accurate postcode, together with those of the intended recipient and all necessary payment details. We

accept payment by most major credit and debit cards. By clicking on the 'complete order’ button on the

Order Form, you are consenting to be bound by our terms and conditions contained in these Terms and

Conditions and appearing anywhere on the Online site.

3.2 Submitting your Order Form is subject to our acceptance of this offer and we will not consider

ourselves bound by a contract with you unless we have issued you a confirmation of order delivery by

email. This is not the email sent on submission of an order.

3.3 Credit Card Security. When the order is placed at our website, credit card numbers are encrypted

using 256 bit encryption. They are only decrypted after they reach our computer. They are not held in

​

clear text on any website.

3.5 Returns Policy Your rights to return goods are protected under the EU Distance Selling

Directive which can be found at

http://www.hmso.gov.uk/si/si2000/20002334.htm

HYPERLINK

"http://www.hmso.gov.uk/si/si2000/20002334.htm"

3.6 Orders that are cancelled online or via the phone are subject to a cancellation fee.

3.3 We cannot accept Order Forms from customers under the age of eighteen (18) years.

Delivery

4.1 Our delivery service is only within the Northamptonshire UK area.

4.4 Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested

delivery date you acknowledge that in very occasional circumstances delivery on the requested terms

will not be possible. In such circumstances you will be given prior notice wherever possible and we shall

either make alternative arrangements or shall reimburse your payment in full.

4.11

All our orders are delivered ONCE

Flowers to Collect

5.2 When placing the order for collection the customer is required to bring with the debit/credit card

that was used to pay for the order for verification purposes.

5.3 You will be required to present your debit/ credit card for verification.

Cancellation

6.2 To amend or cancel your order, please contact us using the contact details set out in Section 6 below.

6.3 You are entitled to cancel any payment at any time where fraudulent use has been made of your

credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited

by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.

Customer Services

7.1 In the event that you are not satisfied with the Online Service any complaints should be addressed

to:

Peony and Willow, 07450176056, peonyandwillowflorist@hotmail.com

.

7.2 Because of the perishable nature of Products and to assist us in resolving any complaints quickly, we

advise you to make any complaint within 1 working day of the date of delivery or intended delivery of

your purchase.

Disclaimer

8.1 Whilst we agree to use our reasonable endeavours to ensure that this Online Site and/or the Online

Service is fully operational and error-free we cannot guarantee this and, therefore, accept no

responsibility for any defects and/or interruption of the Online Site and/or the Online Service and shall

be released from our obligations under these Terms and Conditions in the event of any cause beyond our

​